Complaints

 

In the event that we have not met your expectations, or that you have any other concerns, TSN Communications would prefer you to contact us. You may contact us by:
  • By telephone - 131486
  • By email - This e-mail address is being protected from spambots. You need JavaScript enabled to view it
  • By fax - 1300 760 361
  • By mail - General Manager, TSN Communications, PO Box 5293, Port Macquarie, NSW, 2444
Upon receiving your feedback we will make every endeavour to contact you as soon as possible, generally within 2 business days. We will seek relevant information from you regarding your concerns. The nature of the complaint will determine how long it will take us to resolve the matter, however most concerns can be addressed quite quickly. In the event that it will take us more than a few days we will advise you when you can expect us to have the matter resolved.

What if you are not happy with the resolution?

If you are not satisfied with the resolution of the matter you may request that the complaint be escalated. In the event that this occurs your complaint will be referred to the General Manager who will either deal with the matter themselves, or find the appropriate person to resolve the matter for you.

What if you are still not happy with the resolution?

You may contact the Telecommunications Industry Ombudsman. The Telecommunications Industry Ombudsman (TIO) is a free and independent alternative dispute resolution scheme for small business and residential customers in Australia with unresolved complaints about their telephone or Internet services. For more information, including contact details, please see www.tio.com.au