Customer Support Options
PLEASE NOTE that TSN support staff are NOT able to assist with general PC and network support, including:
- Software on your computer (other that programs we supply for the purpose of connecting to our services);
- Configuring email programs such as Outlook Express or Thunderbird;
- Home network - Local area networking (LAN) including wireless home networks;
- General PC troubleshooting, computer virus infections/anti-virus programs etc.
- PC hardware faults (except for modems and related hardware that we supply to you).
For any of the above issues please consult the manufacturer or supplier of your equipment/software, or seek advice from a PC technician or other consultant.
Live online chat
Email our helpdesk
If you are able to send email, please contact helpdesk@tsn.cc with your support enquiry. You can email us any time, and we will respond as soon as we are able to.
Telephone support
If you are unable to send email, can not connect to the Internet at all, or we have not been able to resolve your problem by email, please phone our support team:
| Helpdesk details | |
|---|---|
| PHONE | 13 14 86 |
| Hours | Monday to Friday: 9:30am to 6:30pm |
| Weekends: 10am to 4pm | |